Returns Policy

Free Returns on Tapware, Showers and Accessories within 7 Days

We want you to be completely satisfied with your purchase. That's why we offer free returns for Tapware and accessories within 7 days of delivery. If you change your mind or are not happy with your purchase, you can return it hassle-free.

Returns for All Orders within 30 Days

For all other products, we offer returns within 30 days of delivery for a full refund (excluding shipping fees). Your satisfaction is our priority, and we want to ensure you have peace of mind when shopping with us.

Eligibility for Returns

To be eligible for a return, please note the following conditions:

  1. Full Paying Customer: You must be a full paying customer to be eligible for a return. If you did not purchase the product directly from us, you are not eligible for a refund.

  2. Proof of Purchase: A receipt or proof of purchase is required for all returns. Please keep your purchase receipt in a safe place.

  3. Original Packaging: Goods must be returned in their original packaging. Please ensure the product is securely packed to prevent damage during return shipping.

  4. Unused and Uninstalled: Returns will not be accepted if the product has been installed or used. The product should be in its original condition.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Get in touch with our customer service team to request a return authorisation. You can reach us through our customer support email.

  2. Provide Proof of Purchase: Have your receipt or proof of purchase ready to share with our team.

  3. Pack the Product: Carefully pack the product in its original packaging to prevent damage during transit.

  4. Return Shipping: We will provide you with instructions on how to return the product to us. Return shipping costs are the responsibility of the customer.

Refund Process

Once we receive your returned item and it meets our return policy criteria, we will process your refund. Please allow a reasonable time for the refund to be credited to your original payment method.

If you have any questions or need assistance with your return, please don't hesitate to contact our customer service team. We're here to help you through the process and ensure your satisfaction.

Thank you for choosing Rubinetti. We appreciate your business and look forward to serving you again in the future.